Confirmation and Deposit
To confirm your booking, all reservations require an initial deposit equal to 50% of the total cost (unless otherwise stated on your confirmation letter) payable within 7 days of your booking being made. The balance is payable 30 days prior to your arrival date.
*Bookings WILL BE cancelled without notice if no initial deposit is received by the due date.
*Where the final balance is still unpaid within 30 days prior to arrival, Hotham Holidays reserves the right to CANCEL your booking without further notice.
*Where a booking is made on or after the 1st June – the full amount must be paid at the time of booking.
Payment
Hotham Holidays accepts payment via Direct Deposit.
Cancellation
If notice of cancellation is received in writing 30 days or more prior to arrival date, the total cost of the booking less 15% will be refunded (unless otherwise stated in your confirmation letter). If less than 30 days’ notice is given, ALL MONIES PAID ARE FORFEITED.
Disclaimer
The property that you have reserved may become unavailable due to circumstances beyond the control of Hotham Holidays. In such instances, Hotham Holidays will endeavour to place you in alternative accommodation, however, is unable to provide any guarantees in terms of the substitute accommodation.
Security Bonds
Persons booking accommodation are responsible for any excessive cleaning charges, loss or damage inflicted on the property. A credit card bond pre-authorisation of $500 is processed upon check in. Cash bonds will be NOT be accepted. This is automatically cleared from the account within 4-6 business days depending on the banking institution. We accept Visa, Mastercard only. (Debit cards are not accepted.) This will be destroyed 14 days after your departure provided the property is left in a clean, tidy and undamaged condition. We will only process additional charges for which you are responsible as per the preauthorisation agreement signed at check in.
Settlement
Any incidental charges must be settled on or before checkout.
Travel Insurance
We strongly recommend you insure against loss of deposit or monies paid in the event of having to cancel your reservation due to unforeseen circumstances.
Internet Bookings
Accommodation advertisements, quotations and requests for reservations are subject to availability and cannot be guaranteed until the booking has been paid in full, confirmed and a confirmation letter sent by our Reservations Team. The person making the booking will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying and using the facilities. You agree that you will make only legitimate bookings in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigned or posting on third party websites, or making speculative, false or fraudulent bookings or any booking in anticipation of demand.
Privacy Policy
General
We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 and the National Privacy Principles govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you. We encourage you to check our website regularly for any updates to this privacy policy.
The privacy policy can be found here
COVID-19 related changes & cancellations to accommodation reservations and bookings
If we are unable to provide you with the accommodation that you have booked or the resort is closed as a result of COVID-19, we will provide you with a full refund. Hotham Holidays will provide cancellation, change of dates, credit forward or full refund on all prepaid accommodation if;
- You, a family member or travelling companion contract COVID-19, and are unable to travel on your intended dates; OR
- Government policies due to COVID 19 prevent you from travelling on your intended dates; OR
- Your transport is cancelled or disrupted due to COVID 19 preventing you from arriving in resort for your travel dates.
1. Commitment to Protecting Privacy
Hotham Holidays Pty Ltd ("Hotham Holidays", "we", "us") is committed to protecting the privacy of visitors to its websites and attractions and mailing list subscribers. We have developed this Privacy Policy in line with the Australian Privacy Policy Principles in the Privacy Act 1988. This Privacy Policy applies to the collection, storage, use and dissemination by us of your personal information.
2. About the Privacy Policy
This Privacy Policy applies to all services offered by us. This Privacy Policy describes:
a. how we collect and handle personal information;
b. who we exchange personal information with;
c. if we send information overseas and to which countries;
d. how individuals can access and correct their information; and
e. how complaints about privacy breaches are handled.
3. Collecting Personal Information
We will collect information that personally identifies you only when you voluntarily provide it to us or one of our related entities. This information may include your:
a. name;
b. birth date;
c. home address;
d. other address;
e. telephone number;
f. facsimile number;
g. email address;
h. visit date;
i. credit/debit card number and expiry date; and/or
j. purchase history.
We collect personal information through various methods, including, but not limited to:
a. admission tickets purchased;
b. advanced bookings;
c. marketing database sign ups via:
I. Facebook.com;
II. Hotham Holidays operated websites;
III. Hotham Holiday's nominated email service provider IBM Watson; and/or
IV. Various competitions and prize draws run by third parties.
Our web site is hosted on an internet server which may automatically record details about any computer used to access our website. This may include the IP address, domain name, browser type, the date and the time of access and details of the information downloaded. These details are not capable of identifying you and are used solely for statistical analysis and research on usage patterns to improve this website.
4. Purpose of Collection of Personal Information
We collect Personal Information primarily for a variety of marketing related activities as permitted under the Privacy Act 1988. These marketing activities include, but are not limited to, provision of services, market research, advertising, email marketing and marketing strategy.
Personal Information used for marketing related activities helps us identify current market trends and to profile ‘typical’ customers. This enables us to create the best possible offering to customers.
You will occasionally receive promotional emails and we hope you will find these updates interesting and informative. If at any time you would like to unsubscribe from receiving our mailings or those of third parties or do not want us to share your personal information with other parties, please email us or follow the steps to unsubscribe. You will find the steps to unsubscribe at the bottom of every email you receive from us.
We use information provided by you for the purposes of providing products and services to you, to provide you with information about those products and services, to assist you with enquiries or purchases, to enhance your experience at our attractions, or to provide you with better customer service.
Personal Information collected by us will never be made available to the general public. You don't need to identify yourself when you deal with us, however in some circumstances we may only deal with individuals who have identified themselves to us. You are not obligated to provide your personal information to us however failure to do so may result in Hotham Holidays being unable to provide certain services to you.
5. Disclosure of Personal Information
We will never sell or licence out Personal Information to third parties. We do disclose Personal Information to third parties for the following purposes:
a. email marketing
b. digital marketing;
c. market research; and
d. secure storage of Personal Information.
All third parties holding Personal Information comply with our Privacy Policy and we take full responsibility for all Personal Information held in accordance with current privacy legislation.
We reserve the right to disclosure your personal information if we are required or authorised to do so by an Australian law or court or tribunal order.
6. Sending Personal Information Overseas
Some Personal Information gathered by us is stored in a Data Centre located in America. All Personal Information in the Data Centre is strictly controlled in a physically secure location, protected by a Cluster Firewall Service and secured using best security practises.
We use a third party email service provider called IBM Watson to send emails to our marketing databases. These databases, containing Personal Information, and are stored in a secure server located in the United States of America. In compliance with current privacy legislation we take full responsibility for Personal Information held by IBM Watson.
Details of IBM Watson's Privacy Policy can be found here https://www.ibm.com/privacy. Upon written request either by mail or email we will provide a paper copy of IBM Watson's Privacy Policy to you.
7. Right to Access and Correct Your Personal Information
We take all reasonable steps to ensure your personal information is accurate, up-to-date and complete. Individuals have the right to review, amend or delete their own personal and/or sensitive information that may be recorded on our databases. Information may be reviewed, amended or deleted by submitting a written request to privacy@hotham.com.au. There are no charges for submitting a written request to review, amend or delete your personal and/or sensitive information.
Approved amendments will be made within thirty days after the date of receiving your request. If we are unable to approve your request we will provide you with a written response outlining the reasons why your request was not approved.
In relation to a request to delete information all reasonable steps will be taken to delete that information, except where it is required for legal reasons. Deletion of information may result in Hotham Holidays being unable to provide you with certain services.
8. Security
We are committed to keeping all personal information secure and have taken reasonable steps to prevent unauthorised access, modification or disclosure. We have implemented technology and security features to make the website as secure as possible and to safeguard your personal information.
Please contact us immediately should you become aware or have reason to believe that there has been any unauthorised use of your personal information in connection with our website.
9. Use of Tracking Technologies
We may use "cookies" which are a feature placed on your hard drive to recognise and identify your computer. Cookies are used for identification purposes and allow certain functions on the website to work as intended. The cookies we pass to you are anonymous and do not hold information on you or reveal your personal identity. The cookies track your use of the website to learn about your preferences so that we may improve our website.
Please note that if you prefer not to receive cookies you can configure your Internet browser to reject them or to notify you if they are being used. This may limit the functionality of our website and we take no responsibility for your configuration of your Internet browser.
10. Problems, Queries or Complaints
For further information regarding this Privacy Policy, to request a paper copy of this Privacy Policy or to make a complaint about the steps taken by us to protect your personal information or privacy, please contact our Privacy Team by emailing privacy@hotham.com.au or telephoning 03 5759 4444.
We will investigate any complaints received in writing and do our best to resolve them as soon as possible. We endeavour to respond to your complaint within 14 days after the date of receiving the complaint.
If you are not satisfied with our response to your complaint, you can refer your complaint to the Office of the Australia Information Commissioner. You can contact the Office of the Australia Information Commissioner by telephoning 1300 363 992 or online at www.oaic.gov.au.
We reserve the right to review, amend, update and change this Privacy Policy from time to time to reflect our obligations under the Privacy Act 1988 or current legislation and regulations.